Customer Centricity

REALLY FOCUSING ON THE CUSTOMER STARTS HERE

Customer expectations are sky high. What was still the exception yesterday will be tomorrow’s new standard. Customers are very empowered nowadays, so good and bad customer experiences can be shared very quickly.

A customer-centric strategy

To improve your customer experience, you start by building a customer-centric strategy. We help you clarify this customer-centric strategy and link it to a comprehensive business case.

We deliver measurable results when it matters for your customers.

MAKE PROGRESS QUICKLY WITH A WORKSHOP
OR WITH A CUSTOMER STRATEGY SPRINT

CUSTOMER CENTRICITY WORKSHOP

You need support for your ideas to make your organisation Customer Centric. Your colleagues therefore first need to understand the customer’s environment, realise what they want and what they’re concerned about. But they also need to know what it means to work in a customer-centric organisation, and how innovation and profitability go hand in hand.

Show what customer centricity is about
Create support with a Kick-Off Workshop where you take your colleagues and organisation with you into the world of customers and customer-centric thinking and doing.

GIVE YOUR TEAM AN INTRODUCTION TO CUSTOMER CENTRICITY

Customer Strategy Sprint

goCX helps you define your customer strategy and then support you in the roll out in order to accelerate innovation and growth. Based on our experience we’ve developed the Customer Strategy Sprint. It allows you to go from having an idea to a fully executable strategy in just days.

Three steps to a fully executable customer strategy
We believe that developing a customer strategy is an iterative process of progressive insights. We help you define your customer strategy with our sprint-method, allowing you to take decisions and act upon them quickly.

GET A CUSTOMER STRATEGY IN DAYS

YOUR CUSTOMER-CENTRIC TRANSFORMATION

Tools

We use a tried and tested assessment to find out if your organisation is ready for a customer-centric transformation, and what steps need to be taken. We discuss options in workshops and make sure there is sufficient support throughout your organisation for a customer-centric transformation.

Result

With our collaboration, you help build the customer-centric strategy to match the maturity of your organisation. This bespoke roadmap towards a brand-worthy customer experience ensures you can convert your ambitions into specific steps and actions straight away.

OUR CUSTOMER CENTRICITY SPECIALIST

Michel Stevens – Managing Partner

Michel specialises in helping companies with their transition into being a customer-focused organisation. He’s been helping customers define their customer strategies ever since goCX started, inspiring them and offering practical advice.

Before joining goCX, he worked mainly as a Contact Centre Manager for all sorts of organisations in various sectors and corners of Europe. He made the leap to customer-centric consultancy initially by focusing on customer experience design, customer journey mapping and CX programme management before turning towards more strategic projects.