Belgium's most customer-friendly company

Why do some companies get more out of their customer experience? Our recent study revealed that customer-friendly companies are more likely to have a structured customer experience (CX) approach. The study revealed that 70% of companies in the top 10 of the most customer-friendly companies have a specific customer experience role within their organisation, as opposed to only 20% of the worst performing companies.

Download the whitepaper now and read all about the research for Belgium's most customer-friendly company, the report with the results, what a remarkable customer experience is, and how you can make your organisation more customer-oriented.

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