18 May 2020 The returning customer: life after lockdown

Companies across the world have been taking measures at various levels. This brings us to a key question: will the world – including customers’ behaviour – have changed irrevocably, or will everything go back to the way things were?

06 May 2020 Improving customer experience in times of crisis

In today’s ever-changing context, it’s especially important for organisations to understand their customers’ expectations and views on certain issues, in order to better meet their needs. In this blog, we discuss 3 ½ actions you can take to instantly improve customer experience and reap the rewards.

15 Sep 2018 goCX gets nomination

goCX received a nomination for Best Interim Management. Federgon, the Belgian federation for HR service providers, recognizes Belgium’s best interim manager for 2018 with this award.

13 Aug 2018 Pride at London office opening

goCX has its first London office. The opening of this division is a reflection of the opportunities here, and our intention to invest in the market.

10 Aug 2018 From customer journey to customer experience

Whereas traditional organisations still see outsourcing as a way of cutting costs, leading organisations see it as a way of adding very specific value.