To make your organization customer-focused or customer-centric, you need support for your ideas. Colleagues must therefore first understand the environment of the customer: what do customers want and what are they expecting? But they also need to know what it is like to work in a customer-oriented organization and how innovation and profitability go hand in hand.
Create support with a Customer Experience Day by showing your colleagues and organization what there is to gain with customer centric thinking and doing.
I am interested in a Customer Experience Day »
We give your team an introduction to what “customer centricity” is, so that everyone knows what it is really about. Based on examples, stories and exercises, we make the link with your organization and we build a business case for customer centricity.
Listening to customers to report or to learn something? We show the difference between future-proof organizations and those who will not succeed. Based on a clear model, we work out a customer feedback process that you can use immediately.
We translate all concepts, ideas and intentions into actions. Your colleagues leave the workshop at the end of the day with a lot of inspiration and a sense of urgency to get started with customer centricity.
Would you like to get your team involved in customer focus in 1 day? Fill in the contact form for more information or to request a Customer Experience Day.