Customer Centricity workshop

Focus on the customer

Immerse your team in customer-centric working and thinking

Customer expectations are sky high. Customers are also very empowered nowadays, so good and bad customer experiences can be shared very quickly.

To improve your customer experience, start with an introduction to customer-centric thinking. We’ll be happy to help you immerse your team and employees in the world of real customer centricity using workshops and keynotes.

Contact me about the Customer Centricity Workshops and Keynotes:

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The workshop content

What is Customer Centricity?

We give your team an introduction to what ‘customer centricity’ means exactly, so that everyone knows what it’s really all about.

How do we convert this into business?

We use examples, case studies and exercises to make the connection with business and build a business case for customer centricity.

How do we listen to customers?

Listening to report or to learn? We show the difference between future-proof organisations and those which are doomed to disappear.


We convert all concepts, ideas and intentions into actions. Your employees leave the workshop full of inspiration and with a sense of urgency.

The workshop location

We always recommend organising the Customer Centricity Workshop away from your day-to-day working environment. Maybe you already have somewhere of your own in mind; otherwise we can also offer some great locations.

Do you want to visit our offices in Belgium (Antwerp) or the UK (London)?

  • goCX Belgium
    Uitbreidingsstraat 84, 2600 Antwerp
  • goCX UK
    60 Cannon Street, London EC4N 6JP

Is the Customer Centricity Workshop what you need?

Interested in the workshop and keynotes and want more info about getting started? Click the button and fill in the contact form, and we will reply as soon as possible.

Yes, please contact me

We’re proud of the organisations where we’ve been able to really focus on the customer: