Customer Experience Day

AN INFUSION OF CUSTOMER CENTRICITY IN YOUR ORGANIZATION

To make your organization customer-focused or customer-centric, you need support for your ideas. Colleagues must therefore first understand the environment of the customer: what do customers want and what are they expecting? But they also need to know what it is like to work in a customer-oriented organization and how innovation and profitability go hand in hand.

Get your employees on board

Create support with a Customer Experience Day by showing your colleagues and organization what there is to gain with customer centric thinking and doing.

I am interested in a Customer Experience Day »

THE CONTENT OF THE CUSTOMER EXPERIENCE DAY

 

What customer focus is about

We give your team an introduction to what “customer centricity” is, so that everyone knows what it is really about. Based on examples, stories and exercises, we make the link with your organization and we build a business case for customer centricity.

 

To noticeable improvements

Listening to customers to report or to learn something? We show the difference between future-proof organizations and those who will not succeed. Based on a clear model, we work out a customer feedback process that you can use immediately.

 

The Customer Movement

We translate all concepts, ideas and intentions into actions. Your colleagues leave the workshop at the end of the day with a lot of inspiration and a sense of urgency to get started with customer centricity.

I WANT A CUSTOMER EXPERIENCE DAY

Would you like to get your team involved in customer focus in 1 day? Fill in the contact form for more information or to request a Customer Experience Day.

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