Twee vrouwen zitten op kantoor te werken achter hun laptops en lachen naar elkaar Twee vrouwen zitten op kantoor te werken achter hun laptops en lachen naar elkaar Twee vrouwen zitten op kantoor te werken achter hun laptops en lachen naar elkaar
Twee vrouwen zitten op kantoor te werken achter hun laptops en lachen naar elkaar

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Build a customer experience that helps your business grow

Design a remarkable and profitable customer experience »

At goCX, we speak one language really fluently: the customer’s language. And we know very well how we can convert this into value for your company.

goCX provides the tools, methods and hands-on expertise to turn your customers into real fans of your company. We help transform organisations into becoming customer centric by providing support in terms of strategy, design, people, culture, performance and programme delivery.

What we do for you

Customer Centricity

To improve your customer experience, you start by building a customer-centric strategy. goCX helps initiate, discover and set up your vision.

Develop your customer strategy

Service
Design

Improve the quality of your services and your customer experience with Service Design by organising your services in the right way.

DESIGN YOUR CUSTOMER EXPERIENCE

TRAINING AND WORKSHOPS

Develop your employees’ customer centric mindset and customer experience management skills. Make your choice of our workshops, trainings and inspirational events.

DEVELOP YOUR SKILLS IN CX

CUSTOMER RESEARCH

Get customer insights and build your competitive advantage. Transform the insights from your research into improvements and innovations.

LISTEN TO THE CUSTOMER’S VOICE

DEVELOP YOUR CUSTOMER EXPERIENCE

THREE STEPS TO AN EXECUTABLE CUSTOMER STRATEGY

goCX helps you define your customer strategy and then support you in the roll out in order to accelerate innovation and growth. With our Customer Strategy Sprint you will go from having an idea to a fully executable strategy in just days.

MORE ON THE CUSTOMER STRATEGY SPRINT

TRANSFORM CUSTOMER FEEDBACK INTO IMPROVEMENTS AND INNOVATIONS

A well-balanced Voice of Customer (VoC) programme doesn’t just allow you to listen to your customer. It allows you to gain insights which you can use to deploy improvements, innovations and strategic programmes. Take a look at our three VoC-packages.

MORE ON THE VOICE OF CUSTOMER