What exactly is the customer experience? And why is it important? Michel Stevens explains the exact composition of valuable customer experiences and how they impact your organisation.
Watch the webcastLearn how to link the customer journey to the internal processes with service blueprints in order to attract more customers, obtain higher customer satisfaction, and convince more customers to stay longer.
Watch the webcastWhat exactly is Customer Effort Score? Michel Stevens lets you in on the secrets of Customer Effort Score, so that you can use them in your Voice of the Customer program.
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