Webinars

Webinars

Getting started with persona for Customer Experience Management

13 August at 14:00

Michel Stevens explains what persona are exactly, where you can find the data to build your persona and what elements to take into account.

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COVID-19: 6 months in. What is the effect on the customer experience?

8 October at 14:00

Customer Experience expert Michel Stevens and his guests show how the customer experience has changed. They will be sharing insights and uncover what you can do to respond to the new consumer habits.

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Customer Experience? Why should I pay attention to it?

Webinar of July 2020

What exactly is the customer experience? And why is it important? Michel Stevens explains the exact composition of valuable customer experiences and how they impact your organisation.

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Operationalising the customer journey with Service Blueprints

Webinar of July 2020

Learn how to link the customer journey to the internal processes with service blueprints in order to attract more customers, obtain higher customer satisfaction, and convince more customers to stay longer.

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The truth about Customer Effort Score (CES)

Webinar of July 2020

What exactly is Customer Effort Score? Michel Stevens lets you in on the secrets of Customer Effort Score, so that you can use them in your Voice of the Customer program.

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