The truth about Customer Effort Score (CES)

Free webinar: “The truth about Customer Effort Score (CES)”


Thursday 30 July from 14:00 to 14:30


It’s very likely that you’ve heard of Customer Effort Score as this method is gaining popularity. But what exactly is it and is it an effective tool? How do you use it efficiently? Michel Stevens lets you in on the secrets of Customer Effort Score, so that you can use them in your Voice of the Customer program.


Watch the webcast