Operationalising the customer journey with Service Blueprints

Free webinar: “Operationalising the customer journey with Service Blueprints”


Thursday 16 July from 14:00 to 14:30


A customer journey is never a goal on itself. There is always a reason to make one. But in what ways can you use your customer journey so that it keeps its value? Customer Experience expert Michel Stevens explains how to link the customer journey to the internal processes with service blueprints in order to attract more customers, obtain higher customer satisfaction, and convince more customers to stay longer.


Watch the webcast