Convert theory into action
Your employees get a good understanding of what customer centricity is, and also learn how they can translate this into their reality.
It is often not possible for organizations to train all their employees individually, because it is practically not feasible to organize boot camps at all locations or because there is not enough time for them.
For that reason we have already made our knowledge available for various organizations as an online training. These interactive e-learnings are made in co-creation so that they perfectly meet your specific needs.
Although we are convinced that many things can be picked up online, we always recommend that our customers first organize a short activation boot camp to really get your customer movement moving.
I want to see the modules of the CX Online Academy »
Your employees get a good understanding of what customer centricity is, and also learn how they can translate this into their reality.
Our e-learning modules are created internally by our specialized consultants, so that your employees always receive customized content.
We take care of all content and design ourselves so that we can always adjust both.
An introduction to customer centricity, what it means for the organization, what value it provides for customers and employees,…
How the customer experience influences the choices that customers make, and how you can do something about that with customer journey management.
Why it is interesting for your organization to take action based on what the customer says and how you respond to the pains and gains.
How you can start creating new ideas through a good understanding of the customer. You can test and launch innovations.
An introduction to the skills that you as a contemporary leader need to master, to lead an organization that puts the customer first.
Would you like to quickly work on your customer centricity by training your employees via online modules? Fill in the contact form for more info.