From feedback to journey
After the Customer Journey Mapping workshop you know what steps you need to take to convert customer feedback into a customer journey in your organization.
To stay relevant as an organization, you must build customer experiences that are worthy of your brand. During Customer Journey Mapping workshop we teach you how to build customer journey maps and how you can work with your colleagues on it.
We help you get on your way towards true customer centricity, genuine customer centric thinking and doing. We make the customer journey maps from the customer’s perspective.
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After the Customer Journey Mapping workshop you know what steps you need to take to convert customer feedback into a customer journey in your organization.
Customer journey maps come in all shapes and forms. After the workshop you know where these come from and you can choose the right type for your specific purpose.
Because you have been able to practice a lot and have templates, you can get started in your own organization immediately and without further assistance.
We give your team an introduction to what “customer centricity” is, so that everyone knows what it is really about and is part of the story.
Based on examples, stories and exercises, we learn your team in our methodology: Customer Journey Mapping 6D.
We put your team in the shoes of the customer and map the customer journey to visualize it.
We go through the results and findings together and plan your next steps. No reports, but targeted actions.
Would you like to work on your customer journey mapping? Fill in the contact form for more information or to request a workshop.