Michel Stevens

18 May 2020 The returning customer: life after lockdown

Companies across the world have been taking measures at various levels. This brings us to a key question: will the world – including customers’ behaviour – have changed irrevocably, or will everything go back to the way things were?

06 May 2020 Improving customer experience in times of crisis

In today’s ever-changing context, it’s especially important for organisations to understand their customers’ expectations and views on certain issues, in order to better meet their needs. In this blog, we discuss 3 ½ actions you can take to instantly improve customer experience and reap the rewards.