Companies across the world have been taking measures at various levels. This brings us to a key question: will the world – including customers’ behaviour – have changed irrevocably, or will everything go back to the way things were?
Michel Stevens is Managing Partner bij goCX en klanten zien hem als een soort paardenfluisteraar die bedrijven overheen heel Europa heeft geholpen in hun transitie naar een klantgerichte organisatie. Al sinds het begin van goCX helpt hij klanten bij het uitvoeren van hun klant-strategieën door hen te inspireren en praktische adviezen te geven.
Companies across the world have been taking measures at various levels. This brings us to a key question: will the world – including customers’ behaviour – have changed irrevocably, or will everything go back to the way things were?
In today’s ever-changing context, it’s especially important for organisations to understand their customers’ expectations and views on certain issues, in order to better meet their needs. In this blog, we discuss 3 ½ actions you can take to instantly improve customer experience and reap the rewards.