Jobs

Customer Journey and Customer Experience Consultant

We move customer experience forward. Every single day.

Guide our clients towards their customer-centric state with ongoing innovation and by redefining the customer experience for millions of consumers. Discover how we combine the finest expression of individuality with effective and innovative customer experience management as a member of our Customer Experience Service Design team.

Customer Journey & Customer Experience Consultant

Antwerp, Belgium

Set the rules and define new customer experiences.

Become one of our goCX Service Design Consultants and join our team to guarantee to our clients the creation of the best customer experience ever. You will redefine the customer journeys by focusing on the design of innovative experiences and customer-oriented strategies.

Your key responsibilities

  • Design innovating customer experience in various industries, such as Banking, Insurance and FMCG.
  • Define E2E business requirements on the main customer journey experience for our clients.
  • Design customer journey processes for the acquisition of new customers and the retention of existing customers.
  • Lead the relation with our key clients and guide more junior members of staff in their development.

Background

  • A true customer-first thinker
  • You are able to design experiences based on the business goals of our clients and have a strong rational side
  • You are able to deal with difficult conversations on design thinking and explain why things are important (or not)
  • You have broad experience in designing and delivering customer journey workshops
  • You have a university degree or able to reason at this level
  • You have at least 5 years business experience, preferably in customer-facing role
  • Trilingual (English, French, Dutch)

goCX? Who are you?

The CEO got in front of the microphone and said those seemingly magical words: “It’s a new day for our company. As of today, we’re going to put the customer at the center of everything we do!” The employees started cheering and chanting. The customer was finally coming home. Then the next day came and everybody looked at each other. “How on earth are we going to do this? How do we put the customer at the center? What is customer centricity anyway? What does it mean?”

Sounds familiar? Thought so.
Customer centricity is harder than it seems. It’s literally easier said than done.
And that’s where we come in.

goCX is a consulting company, built for the new world.

We help our clients transform to their customer-centric state by providing them with strategic advice, hands-on help with designing and developing their customer experience, educating the organisation, by quantifying the customer experience.

We are dedicated to Customer Centricity, it’s our passion, our reason for existing.

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