{"version":"1.0","provider_name":"Gocx","provider_url":"https:\/\/www.gocx.eu\/fr\/","author_name":"Michel Stevens","author_url":"https:\/\/www.gocx.eu\/fr\/author\/michel-stevens\/","title":"Am\u00e9liorer l\u2019exp\u00e9rience client en temps de crise - Gocx","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"yMRxZyDncA\"><a href=\"https:\/\/www.gocx.eu\/fr\/blog-fr\/ameliorer-lexperience-client-en-temps-de-crise\/\">Am\u00e9liorer l\u2019exp\u00e9rience client en temps de crise<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.gocx.eu\/fr\/blog-fr\/ameliorer-lexperience-client-en-temps-de-crise\/embed\/#?secret=yMRxZyDncA\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Am\u00e9liorer l\u2019exp\u00e9rience client en temps de crise\u00a0\u00bb &#8212; Gocx\" data-secret=\"yMRxZyDncA\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"Dans ce contexte tr\u00e8s changeant, il est indispensable pour les organisations de bien comprendre ce que leurs clients attendent et comment ils voient les choses afin de mieux les aider. Une \u00e9quipe Customer Experience (ou CX) performante peut vous aider dans ce domaine, puisqu\u2019elle sera en mesure de rassembler rapidement ces informations et de fournir [&hellip;]"}