Whereas traditional organisations still see outsourcing as a way of cutting costs, leading organisations see it as a way of adding very specific value. When goCX announced it was organising a series of customer journey workshops, 60K \u2013 an award-winning customer contact outsourcing company with branches in Bulgaria, among other places \u2013 was very keen to give its employees the chance to delve deeper into customer journey mapping.<\/p>\n
\u2018It fully aligns with our vision to deliver high-quality customer experiences to our clients\u2019 customers,\u2019 says Caroline Palchovska, Learning & Development Director at 60K. \u2018It also fits our long-term strategy to build a high-performance culture where people are continuously able to work on the customer experience.\u2019<\/p>\n
\u2018We developed customer journeys together with the team in the workshop, and looked at how you can convert them into reality in practice. The aim is to build a tool that really helps people influence the customer experience,\u2019 says Van den Born.<\/p>\n
goCX has developed customer journeys for 15 different organisations this year alone, so its work has already reached and influenced hundreds of thousands of customers.<\/p>\n","protected":false},"excerpt":{"rendered":"
Whereas traditional organisations still see outsourcing as a way of cutting costs, leading organisations see it as a way of adding very specific value. When goCX announced it was organising a series of customer journey workshops, 60K \u2013 an award-winning customer contact outsourcing company with branches in Bulgaria, among other places \u2013 was very keen […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-8114","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\n